December 2013 wasn’t a good month for us. We were in Tokyo during that time, and the business just wasn’t doing well – sales were down. There are a million ways to rationalize why the business wasn’t doing well, such as seasonality, 1-off bad month, emerging competition, something we changed in the business that we weren’t aware of and unknowingly caused the decline, or even people deciding that they don’t need our products and services any more.
I was pretty distraught that I went through an entire list of possibilities with Connie and tried to figure out, one by one, what the reason could be. Did people really find our business lacking value? Trends change, and they change very rapidly especially on the internet.
The more I dug into it, the more confused I got. The more confused I got, the more agitated I became. The more agitated I became, the more I became toxic to myself and to those around me. I wasn’t very self aware that this was happening to me, and that brought a lot of negative energy to my surroundings and really end up hurting Connie along the way.